How to Fix Zoom Error Code 10004 on Windows & Mac

Are you a Zoom user frustrated with the “Zoom Error Code 10004” issue? I’ve been in your place, and through research, I’ve finally found the solution to this issue. In this article, I will guide you through the steps to resolve the “Zoom error Code 10004” on Windows and Mac operating systems. So, let’s quickly dive in.

What is Zoom Error Code 10004

Before diving into the solutions, let’s first understand what Zoom Error Code 10004 signifies. This error typically occurs when there is a problem with the Zoom application’s connectivity or configuration settings. It leads to the inability to join or host meetings, audio/video issues, or sudden disconnections.

Solutions for Windows Users

If you’re encountering Zoom Error Code 10004 on a Windows system, here are some troubleshooting steps you can take:

Solution 1: Check the Internet Connection

First and foremost, ensure that you have a stable internet connection. A weak or unstable connection can cause Zoom to malfunction. Try restarting your router or connecting to a different network.

Solution 2: Update Zoom Application

Outdated software can often lead to compatibility issues and errors. Check for any updates for the Zoom application and install them. Updating to the latest version may resolve the error.

Solution 3: Clear Zoom Cache

Clearing the Zoom cache can help eliminate corrupt or conflicting files causing the error. To clear the cache, follow these steps:

• Exit the Zoom application completely.
• Press Windows + R on your keyboard to open the Run dialogue box.
• Type %appdata%\Zoom and press Enter.
• Delete all the files and folders within the Zoom folder.
• Restart the Zoom application and check if the error persists.

Solution 4: Disable Third-Party Security Software

Sometimes, third-party security software, such as antivirus or firewall programs, can interfere with Zoom’s functionality. Temporarily disable any such software and check if the error is resolved. If disabling the software resolves the issue, consider adjusting its settings to allow Zoom to run smoothly.

Solution 5: Reinstall the Zoom Application

If none of the above solutions work, you may need to reinstall the Zoom application. Uninstall Zoom from your system, download the latest version from the official Zoom website and reinstall it. This process can help resolve any underlying installation or configuration issues.

Solutions for Mac Users

Mac users encountering Zoom Error Code 10004 can try the following solutions:

Solution 1: Restart Your Mac

A simple yet effective step is to restart your Mac. Restarting can clear temporary files and refresh system processes, potentially resolving errors. After the restart, launch Zoom and check if the error persists.

Solution 2: Update Zoom Application

Ensure you have the latest version of the Zoom application installed on your Mac. Open the App Store, navigate to the “Updates” section, and install any available updates for Zoom. Updating the application can address known bugs and compatibility issues.

Solution 3: Reset Zoom Preferences

Resetting the Zoom preferences can help eliminate any corrupted settings that may be causing the error. Follow these steps to reset the preferences:

• Quit the Zoom application.
• Open Finder and press Command + Shift + G to open the “Go to Folder” dialogue.
• Enter ~/Library/Preferences/ and click Go.
• Locate the file named us.zoom.config.plist and move it to the Trash.
• Restart the Zoom application and check if the error is resolved.

Solution 4: Reinstall Zoom Application

If the previous solutions didn’t work, consider reinstalling the Zoom application on your Mac. Uninstall Zoom, download the latest version from the official Zoom website and reinstall it. This process can help fix any underlying installation issues.

Conclusion

Encountering Zoom Error Code 10004 can be frustrating. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue on both Windows and Mac systems. If still you’re facing the same trouble, visit Zoom support and ask them for help.

Remember to check your internet connection, update the Zoom application, clear the Zoom cache, and, if necessary, disable third-party security software. If all else fails, reinstalling Zoom usually resolves any lingering issues.

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