Crucial.com Receives the Bizrate? 2010 Circle of Excellence Platinum Award
Fremont, CA , November 22, 2010 ? Crucial.com, a leading online computer memory upgrade destination, received the coveted Bizrate 2010 Circle of Excellence Platinum Award. Crucial.com marked its 9th consecutive year of earning a Bizrate Circle of Excellence award. The award recognizes online retailers that provided outstanding customer experiences throughout the past one year period, as rated by their own customers. This prestigious annual award is based on ratings submitted by buying customers immediately after purchase and after order receipt. The award recognizes the very best online retailers with high customer satisfaction ratings across seven metrics spanning the shopping experience, order delivery, product, and customer support.
“As an organization, everything we do at Crucial.com is directed by a set of uncompromising core values that help us focus our efforts on providing a truly outstanding customer experience,” commented Roddy McLean, marketing director at Crucial.com. “One of these core values is making it easy for our customers to find exactly what they need ? and this award is a validation that customers are truly satisfied with their experience.”
Crucial.com was among 134 online retailers to win the Bizrate 2010 Circle of Excellence Award. Further, Crucial.com was one of only 34 retailers to receive the highest distinction: the Platinum Award. The Platinum Circle of Excellence is awarded to retailers that achieved an average score of at least 9.0 out of 10.0 in each of the following seven key satisfaction indicators:
* Overall satisfaction at the point of sale
* Product selection
* Ease of finding what the customer is looking for
* Repurchase intent after order receipt
* Product met expectations after order receipt
* On-time delivery
* Customer support
The Crucial.com team believes that its comprehensive customer and product support options have earned it consistently high scores year after year. Crucial.com customers receive support before, during, and after their purchase. The Crucial Memory Advisor? and Crucial System Scanner online tools help customers find the right memory for their system and offer a 100% compatibility guarantee, and US-based customer support call centers are available should users have any questions or problems. Additionally, many Crucial memory products have a limited lifetime warranty and now offer an extended 45-day money back guarantee. Customers can get started by finding a guaranteed-compatible memory upgrade option online at Crucial.com.
Crucial.com is part of Micron Technology, one of the world’s leading providers of advanced semiconductor solutions.
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